Cookie & Refund Policy
Information about our cookie usage and refund policies for Phoenix Captive Solutions LLC.
Effective Date: October 21, 2025
🍪 Cookie Policy
What Are Cookies?
Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.
How We Use Cookies
This website uses cookies to:
- Improve functionality and user experience
- Analyze site traffic (via analytics tools)
- Remember your preferences and settings
- Provide personalized content and recommendations
- Ensure website security and prevent fraud
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly. They cannot be disabled and are usually set in response to actions made by you which amount to a request for services.
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve our website's performance.
Functional Cookies
These cookies enable enhanced functionality and personalization, such as remembering your language preference or region.
Marketing Cookies
These cookies are used to track visitors across websites to display relevant and engaging advertisements.
Managing Your Cookie Preferences
You can control and manage cookies in several ways:
- Use our cookie banner to accept or reject non-essential cookies
- Adjust your browser settings to block or delete cookies
- Use browser extensions to manage cookie preferences
- Contact us directly to discuss your cookie preferences
Note: By continuing to browse this site, you consent to the use of cookies as described in this policy. You can disable cookies in your browser settings, but some website features may not function properly.
💰 Refund Policy
General Refund Policy
Refunds are handled according to our Terms & Conditions. All refund requests are reviewed on a case-by-case basis depending on the nature of the service or product purchased.
Refund Categories
Consulting & Advisory Services
Policy: Non-refundable once services have begun. If you need to cancel before services commence, a full refund will be provided within 48 hours of the request.
Digital or Downloadable Products
Policy: Non-refundable once delivered. This includes software licenses, digital reports, and online access to services.
Physical Products (if applicable)
Policy: Refunds accepted within 14 days of delivery if unused and in original condition. Customer is responsible for return shipping costs.
Warranty Programs
Policy: Subject to specific warranty terms. Refunds may be available during the initial setup period before coverage begins.
How to Request a Refund
To initiate a refund or exchange request, please follow these steps:
- Contact us at Rburton@phoenixcaptive.com
- Include your order details and reason for return
- Provide any relevant documentation or proof of purchase
- Wait for our review and response (typically within 2-3 business days)
- If approved, follow the provided instructions for processing
Refund Processing
Approved refunds will be processed as follows:
- Refunds will be credited to the original payment method
- Processing time: 5-10 business days after approval
- You will receive email confirmation once processed
- For Stripe payments, refunds appear on your statement within 1-2 billing cycles
Important: All refund requests must be submitted within 30 days of the original purchase date, unless otherwise specified in the service agreement.
Questions About Our Policies?
If you have any questions about our Cookie Policy or Refund Policy, please don't hesitate to contact us: